This Privacy Policy describes how GhanaBizConsult ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, contact us, or engage our services. We are committed to protecting your privacy and complying with Ghana's Data Protection Act, 2012 (Act 843).
Last Updated: April 13, 2025
1. Information We Collect
1.1 Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website
- Contact us via email, phone, or other communication channels
- Subscribe to our newsletter
- Request information about our services
- Engage our consulting services
This information may include:
- Full name
- Contact information (email address, phone number, physical address)
- Company name and job title
- Information about your business needs and requirements
- Payment information (for clients)
1.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Time and date of your visit
- Pages you viewed
- Time spent on pages
- Referring website
- Click patterns
We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Providing Our Services
- To provide and deliver the consulting services you request
- To process and complete transactions
- To communicate with you about our services
- To respond to your inquiries and support requests
2.2 Improving Our Services
- To analyze and understand how users interact with our website
- To identify usage trends and determine the effectiveness of our marketing campaigns
- To develop new products, services, and features
- To improve our website and user experience
2.3 Marketing and Communication
- To send you marketing communications about our services, events, and promotions (you can opt out of these communications at any time)
- To deliver targeted content and advertisements that may be of interest to you
- To measure the effectiveness of our marketing efforts
2.4 Legal and Security Purposes
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- To detect, prevent, or address fraud, security, or technical issues
- To enforce our terms and conditions
3. Legal Basis for Processing
Under Ghana's Data Protection Act, we process your personal information based on one or more of the following legal grounds:
- Consent: You have given us explicit consent to process your personal information for a specific purpose.
- Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- IT and system administration services
- Professional advisers (lawyers, bankers, auditors, insurers)
- Marketing and analytics providers
- Payment processors
These service providers are contractually obligated to protect your information and can only use it for the specific purposes we authorize.
4.2 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 With Your Consent
We may share your information with other third parties with your consent or at your direction.
5. International Data Transfers
We primarily process and store your information in Ghana. However, some of our service providers may be located in other countries. When we transfer your personal information outside of Ghana, we ensure that appropriate safeguards are in place to protect your information, as required by Ghana's Data Protection Act.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Secure network architecture
- Regular backup procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Whether we can achieve those purposes through other means
- Applicable legal requirements
8. Your Rights
Under Ghana's Data Protection Act, you have certain rights regarding your personal information, including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: In certain circumstances, you have the right to request that we transfer your personal information to another organization or directly to you.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on our legitimate interests.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
GhanaBizConsult
21 Old Fort Link Rd
Accra, Ghana
Email: [email protected]
Phone: +233 55 334 4141
You also have the right to lodge a complaint with Ghana's Data Protection Commission if you believe that we have violated your data protection rights.